The following article will help to answer some frequently asked questions you may have as you start to use the Propeller Provider Portal.
- How does Propeller calculate adherence?
- How does Propeller define 'night time'?
- How do you calculate COPD baseline? What about the Exacerbation Risk Alert?
- How do you calculate the asthma control score?
- Which medications are compatible with Propeller sensors?
- What does the ‘Last Contact’ column mean?
- Why does it say 0 puffs next to an event? What does that mean?
- How do I interpret the relationship between adherence and reliever use?
- Are there times I should get in touch with patients when they don’t have an alert? How do you identify those patients?
- I need some help with a specific patient. How do I report this to Propeller without emailing the patient's name?
Propeller calculates adherence based on a patient’s daily schedule. If a patient is supposed to take two doses a day, but has only been taking one dose per day for the past week, their weekly adherence would be 50% or 7/14.
Propeller considers night time to be 10:00 pm – 6:59 am, localised to the patient’s time zone. Any usages from a patient’s reliever inhaler in this time period will be considered a night-time event.
Propeller also breaks down reliever usages at other times of the day into groupings to help spot trends in a patient’s reliever usage. Here’s how we break down the times of the day, always localised to the patient’s time zone:
- Morning: 7:00AM – 11:59AM
- Afternoon: 12:00PM – 4:59PM
- Evening: 5:00PM – 9:59PM
- Night: 10:00PM – 6:59AM
The COPD baseline looks at the patient’s reliever usage history and creates an average of the number of reliever usages over the past 30 days. That baseline then gets compared to the number of usages a patient has had over the last 48 hours to show if they’re above or below that baseline.
If a patient has used their reliever inhaler 10 times in a day, or if they have had reliever use above their baseline for a series of 2 days, Propeller will trigger an Exacerbation Risk Alert for that patient.
Propeller uses NHLBI guidelines and a patient’s reliever usages to calculate the asthma control score. For specifics on each score, see this article.
Propeller is compatible with most Metered Dose, Soft Mist and Dry Powder Inhalers. See our Compatible Medications List here.
This is the date of the last notification that was resolved by a Care Team member.
When patients manually enter an event into our system using the app and not their sensor, we will record that event as having required 0 puffs. Typically this is used by patients who have medications that are not supported by Propeller sensors.
When you identify patients with poor adherence and increased reliever medication use, this indicates a need for medication education regarding the patient’s daily preventer medication. This is a great opportunity to stress why compliance is important and how controller medications work to help prevent the need for reliever medication use.
When we identify patients that have good adherence and increased reliever medication use, this would indicate a change in the patient’s level of control. It would be important to communicate with this patient to determine if this was an acute issue or the potential need for a step up in their medication therapy.
Are there times I should get in touch with patients when they don’t have an alert? How do you identify those patients?
With the Propeller platform we now have the ability to view the number of puffs a patient takes from each inhaler. This can be seen within the Patient Detail of the patient’s account by clicking on their name from the My Patients list. We can identify those patients that may not be taking their prescribed dose of their preventer inhaler. We also have an insight into the number of puffs a patient may be taking from their reliever inhaler. This is another great opportunity for patient education.
I need some help with a specific patient. How do I report this to Propeller without emailing the patient's name?
To report an issue to Propeller regarding a patient or their data, or to request some technical assistance, follow these steps:
- In the top right-hand corner of the Provider Portal, click on the question mark icon.
- Select Contact Support
- Using this contact form, you can send patient details securely to Propeller.
All emails are generally reviewed within 4 hours, with a maximum response time of 24 hours. Need help sooner? Call us on +1 877 251 5451 Monday to Friday at any time between 9 am and 7 pm US CST.