Providers and admins now have the ability to add a hub to a patient’s account using the Propeller Provider Portal.
Until now, Propeller Support has been the primary resource for adding hubs to a patient’s account. With this update, providers can enroll a patient, add sensors to their account, and add a hub to the patient - all without contacting Propeller.
If you experience any difficulty or have feedback, please share your thoughts by emailing us at firstname.lastname@example.org or by reaching out directly to your Propeller Customer Success Manager.
If you received sensors and a hub in a box together, they should already be set up to communicate with one another! It’s not a bad idea to go through this workflow, though, just to be sure your patient won’t have any trouble syncing when they get home.
If you need to add an additional sensor that is not already provisioned to a hub, or if you need to add a hub a patient’s account that previously was using a smartphone, you can use this workflow.
How to Add a Hub to a Patient Account
Sign into the Provider Portal (HCP Dashboard) and select the desired patient from the main screen.
Note: All images used on this document are from a Propeller test environment and contain no actual patient information.
From the Patient Detail view, scroll down to expand the “Patient Sensor Info & Schedule” section and select the edit pencil.
At the bottom of the screen, choose “+ Add Hub”.
Enter the last 5 digits of the patient’s hub serial number.
The number can be found on the back of the hub as this diagram shows.
Once complete, the hub and serial number will show on the screen below the medications. You can now close out of this screen.
A sensor can only ever be associated with a single hub. If you have a sensor that’s already set up to communicate with a different hub, the workflow will not allow you to proceed.
Propeller Support is the best resource to help resolve these issues. We are available from 7 AM - 7 PM Central Time and can be reached by calling1-877-251-5451 or emailing email@example.com.
Removing a Hub from a Patient’s Account
At this time, we do still request that you reach out to Propeller Support to have a hub removed from a patient’s account or to have a hub deactivated.
Propeller Support is available from 7 AM - 7 PM Central Time and can be reached by calling1-877-251-5451 or emailing firstname.lastname@example.org.